Frequently asked questions about windows & doors
Windows
- Can you make my window larger?
Yes, we can make your windows larger. However, first we have to make sure the structural load above the windows is supported properly. Depending on your needs, there may be higher installation costs because of this.
- How fast can you install my window and doors?
Once you’ve placed your order, you can expect it’ll be 6-8 weeks until we can install your new windows and doors. If you need a tighter timeframe, please let our team know and we’ll do our best to work within your needs.
- Can I get new windows or doors in the winter?
Yes! Our crews work to -15C and are able to quickly replace your windows. We’ll then finish the install by insulating around the new window and, if needed, come back on a warmer day to apply exterior caulking.
- How do I properly care for my windows?
To avoid scratches and keep your windows looking great and performing well, it’s important to occasionally clean your windows. Use a mixture of dish soap and water, rinse it completely, and dry with a soft cloth.
Doors
- Do you offer custom-sized doors?
We do offer custom sized doors! Please contact our team for a quote or stop by our Kelowna showroom to discuss your project’s needs.
- Something’s wrong with my door, what should I do?
Please contact our team so we can work with you to find the best solution for your door.
- Will I need to repaint my walls when I get a new door?
We take great care when we’re installing your new doors and take precautions to prevent damaging your walls. If you have any questions or concerns about your install, please give us a call or stop by our Kelowna showroom and we’d be happy to discuss our installs with you.
- Will someone need to be home during the install?
Yes, we do require someone to let us into your home and answer questions.
Warranty
- Do I have to register my warranty online?
Our team takes care of registering your warranty so that you can rest easy knowing you’re covered.
- Is my warranty transferable to the next home owner?
Your warranty is generally transferable to the next homeowner for 10 years, but we recommend contacting us for specifics.
What does that term mean?
- Argon gas
Argon gas is a colourless and odourless gas that fills the airspace between double- or triple-paned windows. Because its very dense, it dramatically increases the thermal performance of windows.
- Astragal
Astragal is a moulding attached to the secondary side of double doors. It helps seal the space between the two doors and locks the secondary door from opening when you use the primary door.
- Bay window
A bay window is a set of three windows that project out from the house.
- Bow window
A bow window is a set of five or more windows that curve gradually outside the house.
- Brickmould
A brickmould is an exterior trim for your windows and doors. It’s often used as a final design element or to retrofit a window/door without disrupting your home’s siding.
- Casement window
A casement window is attached by hinges on the side of the frame. It opens to the side with a crank handle.
- Cam handle
A cam handle is an L-shaped handle that’s primarily used on windows that push outwards.
- Cladding
Cladding is a coating of one material on another. It’s used to help with thermal insultation and weather resistance.
- Direct glaze
Direct glaze refers to glass that’s been placed directly into a door frame.
- Doorlite
A doorlite is the glass that’s added into an exterior door.
- Egress window
An egress window is an emergency exit. It must be large enough for someone to fit through and is required in all bedrooms.
- Flush bolts
Flush bolts are located on the astragal of a door and lock/unlock the secondary door.
- Garden windows
A garden window protrudes slightly from the wall and lets in more light. It’s similar to a bay window, but smaller.
- Heel dimension
The heel dimension is the actual size of a window.
- Laminated glass
Laminated glass is a safety glass and stays together even when it breaks.
- Mullion
Mullion is a piece of vinyl that separates glass in a window.
- Multipoint lock
A multipoint lock enhances security by locking in multiple areas.
- Rough opening
A rough opening is a framed opening in your home/building where the window or door is going to be installed. They’re larger than the actual product to ensure there’s enough room for insulating and a proper fit.
- Sash
The sash is the part of your window that slides.
- Sidelite
A sidelite is a narrow window that’s located beside an exterior door. It’s usually built into the same frame as the door.
- SDL (simulated divided light)
SDL is a mixture of interior and exterior bars that mimic the look of individual glass panes. Because it’s made of one pane of insultating glass, it significantly decreases potential energy loss.
- Spacer
A spacer is a bar that’s placed between glass panes and creates an airtight space that’s filled with air or gas.
- Snubber
A snubber is a locking mechanism on casement windows.
- Tempered glass
Tempered glass is about four times stronger than normal glass and, when broken, breaks into pebble-like fragments that are relatively harmless (unlike normal glass which breaks into jagged pieces).
- T-bar
T-bar separates doors and sidelights.